Order Error Report Form

Please fill out each question below within 24 hrs of the receipt of your order. Our Logistics Manager will respond to this request within 10 business days and you will be notified of the outcome of your request via the email address you enter below.

If you need further assistance please contact Charles Parkes cparkes@easttexasfoodbank.org – 903-617-2060 or Adam Jimenez at ajimenez@easttexasfoodbank.org – 903-617-2023. Thank you for serving our hungry East Texans!

  • Please provide your agency number
  • Please provide your agency name.
  • Multiple selections are allowed.
  • What is the invoice # (not the PO) you received product on?
  • What is the item # of the damaged / incomplete product or the produce delivery fee charged?
  • How many cases were damaged, missing, or too much sent?
  • Please provide the name of the person we should contact regarding the issue.
  • Please provide the email address we should email regarding the issue.