Receptionist

POSITION SUMMARY

The Receptionist reports to the HR Director and is responsible for the administrative functions of the reception area in addition to various administrative projects and assignments as required.  As the initial contact for clients and customers by phone and in person, the Receptionist establishes the first impression of our organization.

Position Goals
  • As the first point of contact for the organization, demonstrate a professional demeanor in all interactions with visitors, volunteers, board members, donors, and agency representatives. Welcome visitors, determine the nature of their business, and announce visitor to appropriate staff
  • Responsible to keep the reception area clean and orderly and to maintain security by following security protocols for the front office, monitoring visitors and vendors.
  • Manage the reception of guests and incoming telephone communications to the main switchboard. Ensure that incoming calls are promptly answered in a professional manner and directed to the appropriate personnel and that messages are accurately recorded and delivered. Provide callers with information about the organization as needed including address, directions, or mailing information packages.
  • Answer and direct incoming calls to appropriate personnel. Provide callers with introductory information about the organization including address, directions, or mailing information packages. Record and deliver
  • Use computer skills to prepare correspondence for internal and external contacts as required. Complete data entry or editing in spreadsheets as required for various departments.
  • Driver & Senior box phone calls
  • Provide administrative support for CEO and Department Directors by assisting with scheduling meetings and conference rooms, making travel arrangements, maintaining calendar, screening mail, answering phone inquiries, and preparing reports and
  • Schedule and supervise the Part Time Receptionist with HR Director approvals.
  • As a member of the HR team and support to the Leadership team, the Receptionist maintains and protects confidential information.
  • Provide backup support to other departments as
  • Perform other duties as assigned by the HR Director.
Qualifications
  • Associate degree, or equivalent preferred in relevant field or work experience
  • Excellent communication and telephone skills with ability to communicate effectively with difficult clients or customers.
  • Proficient with Microsoft Office programs and database programs
  • Self-motivated. Ability to work independently with minimum
  • Bilingual English and Spanish strongly preferred.
WORKING CONDITIONS

The working conditions described here are representative of those an employee encounters while performing the essential functions of this job. Office working conditions. The noise level in the work environment is most often quiet.  While performing the duties of this job, the employee is regularly required to sit, bend and reach. The employee frequently is required to use hands or fingers to type, handle, or feel.  This position requires the ability to talk and hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.

This job description reflects management’s assignment of essential functions; and nothing herein restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Qualified candidates may email resume and cover letter to Human Resources at HRDir@easttexasfoodbank.org.